Job Objective:
To receive, sort, price, tag, and stock donations, keeping the flow of donations moving quickly from drive-thru to the sales floor, and to generally aid in the smooth operation of a fast-paced retail store.
Position reports to Store Management and/or Production Supervisor who evaluates performance annually.
Essential Job Functions:
Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
Production:
Sort, price, size pants and tag for sale all donated textile and accessories at a rate of 80 pieces per hour within quality standards.
Accurately track quantity of goods processed.
Move carts containing goods to be processed.
Process donations and move merchandise directly to sales floor.
Empty donation box and process donations.
Empty trash into compactor as needed.
Put out stock by category in a timely manner while watching for exceptions to standard pricing.
Maintain Kaizen standards.
Cashiering:
Accurately count money and make change.
Accurately ring register being aware of proper pricing.
Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
Properly bag merchandise.
Alert management regarding altered tickets.
Communicate specials to customers.
Acknowledge all customers and contributors in a helpful & friendly manner.
Refer customers to management as warranted.
Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
Maintain safe working and shopping environment.
Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
Know how to properly use the overhead paging system and be able to make promotional announcements.
Attend the Donation Drive Thru:
Answer the door as soon as the buzzer rings and politely greet the donor.
Promptly unload donations for donor.
Be able to refuse unacceptable items politely.
Keep a tally of Drive-Thru customers.
Answer all telephone calls in a professional manner by at least the 3rd ring.
Assist callers if possible.
Direct all other calls to management.
Log truck as requested by management.
Prepare incoming stock by sorting, sizing, pricing, and hanging as necessary.
Perform other duties as assigned by supervisor.
Required Skills/Abilities:
Must be well groomed and personable.
Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
Ability to read, write and do simple math functions.
Ability to make quick correct decisions.
Ability to deal with the public and co-workers in a tactful manner.
Ability to work a flexible schedule.
Must have effective communication skills.
Ability to follow standard retail practices.
Follow dress code and wear designated identification as provided.
Ability to handle a standard retail environment with significant dust.
Ability to work in the back-room process, light industrial area.
Ability to work outside of retail store.
Equipment Used:
Dolly
Flat cart
Dump carts
Poly carts
Totes
Z racks
Barrels
Tagging gun
Hangers
Cash register
Telephone
Calculator
Wooden crates
Ladder
Office supplies
Stickers and tags
Forklift, must be 18 with certification
Pallet stacker
Pallet jack
Compactor, must be 18 to operate.
Physical Requirements:
Must have good eyesight, speech, and hearing.
Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach, and work on feet for 8 hours a day.
Ability to move filled boxes, barrels and Z racks weighing no more than 50 pounds.
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