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Posted : Wednesday, December 06, 2023 07:46 PM
*Title: Director of Business and Employment Services*
*Exemption Status: *Exempt
*Reports to: *Strategic Innovation Officer
*Reporting to: *Business Services Representatives, Talent Solutions Consultant
*Responsibilities & Duties: *
* Coach and manage Business Services Representatives (BSRs) in maintaining contact and gaining appointments with assigned accounts.
Become personally responsible for employer accounts at times there is no representative in a territory, modeling the BSR function * Align the skills of Work One Candidates from Career Advisors with the needs of Employer talent needs provided by BSR’s and institute a collaborative hand off internally and externally with employers.
* Assist with sourcing outreach events, soliciting employer and community support engagement for fundraising and identifying placement needs and capture * Continuously assess, provide feedback, and implement opportunities for improvement between clients and employer needs to support a thriving NWI workforce * Provide functional management of Department of Workforce Development and other contracted partners’ business services staff (Business Services Liaison and Local Veteran’s Employment Representative) in partnership with their formal State and/or regional supervisor * Assist the BSR representatives in establishing, developing and maintaining a portfolio of business relationships with VIP region employers and lead those that cross over multiple territories.
* Work with established list of leads to generate opportunities and develop new leads for the Business Services team.
* Monitor work flow and have a deep understanding of policy, procedures and key performance indicators by service.
* Lead the development of annual and long-term plans to position the Center of Workforce Innovations as a trusted partner and business consultant to region employers * Manage funds available to support employer training opportunities; forecast spending based on contracts in the pipeline and divide by BSR’s in respective territories to achieve performance goals.
* Accompany BSRs on employer calls to observe and model a consultative approach.
Assess skills and techniques and assist in developing action plans for skill improvement, which includes prospecting, cold calling, qualifying, needs analysis, aligning products and positioning value, proposal generation, presentation, and contract execution.
* Conduct regular team meetings and assess any skill gaps while continuously onboarding with internal and statewide resources.
_U_ _pdated: December 2023 _ * Deepen relationships with Department of Workforce Development Business Service’s leadership.
Take advantage of trainings, and become the subject matter expert of required software platforms to track activity for required input of data.
* Use company tools and products to maximize employer recruitment and retention efforts in collaboration with the Marketing, Communications and Outreach team.
* Build a cross functional team that collaborates with one another and other departments, specifically with aligning skills of Work One Clients with job opportunities with employers.
* Operate with a sense of urgency and instill in your team a passion for driving deep relationships with employers, clients and community partners.
* Document activities, employer updates, and contract status, etc.
consistently and accurately * Use computers for various applications, such as database management, scheduling, data analysis, and virtual platforms like MS Teams and Zoom.
* Manage a department budget and develop reports based on spend and performance trends * Lead employer criteria for all types of engagement for each service area for both the BSR’s and Career Advisors based on training, placement and talent development needs for work based learning and gainful employment in high demand occupations.
* Ensure that department outcomes meet WIOA performance standards * Other duties as assigned *Commitment to Servant Leadership * _Servant Leadership is a leadership approach that begins with a natural feeling of wanting to serve first.
Others are inspired, influenced, and led by this role model and choose to serve also.
Servant _ _Leadership is a way of life that every person can adopt.
Key traits include: _ * Desire to serve (help) others * Care for staff, colleagues, and customers as whole people * Commitment to listen first, with respect for diverse and different perspectives * Positive attitude in tough situations; focus on success * Self-awareness and humility * Accountability for results *Academic Credentials & Experience * * 3 years of professional level experience in consulting and sales management * bachelor’s degree required * 5 years’ experience in workforce development and career counseling preferred * Proficient in Microsoft Office and 365 suite and Google Workplace * 3 years’ experience using SaaS for Customer Relationship Management *Physical Effort and Work Environment * Work is performed in a standard office environment and in the community.
Travel to all seven counties and other agencies or a government unit is required.
Trips outside the Region and overnight trips for meetings and/or training may be required on an ‘as requested’ basis.
* Must be able to spend periods of time away from home for implementation of special * projects or attending agency-approved training * Must be able to work outside regular 8 AM – 4:30 PM schedule when required * Must be able to tour employers in varied industries (e.
g.
, manufacturing plants, professional offices, construction sites, etc.
) and wear appropriate attire and personal protective equipment to meet employer requirements * Must have a car, valid driver's license, and proof of insurance with $100,000/$300,000 liability coverage * Must have ability to effectively represent the corporation and deal with staff, participants, boards, external organizations, media representatives, and governmental entities including State of Indiana agencies *Equal Employment Opportunity * CWI is an equal employment opportunity employer for all employees and applicants, regardless of their race, religion, color, sex (including pregnancy, gender identity and sexual orientation), national origin, age, genetic information, or disability.
CWI is committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Signature Date _U_ _pdated: December 2023 _ Job Type: Full-time Pay: From $60,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday Application Question(s): * 5 years experience in workforce development and career counseling * 3 years experience using SaaS for Customer Relationship Management * 3 years of professional experience in consulting and sales management Education: * Bachelor's (Required) Work Location: In person
Become personally responsible for employer accounts at times there is no representative in a territory, modeling the BSR function * Align the skills of Work One Candidates from Career Advisors with the needs of Employer talent needs provided by BSR’s and institute a collaborative hand off internally and externally with employers.
* Assist with sourcing outreach events, soliciting employer and community support engagement for fundraising and identifying placement needs and capture * Continuously assess, provide feedback, and implement opportunities for improvement between clients and employer needs to support a thriving NWI workforce * Provide functional management of Department of Workforce Development and other contracted partners’ business services staff (Business Services Liaison and Local Veteran’s Employment Representative) in partnership with their formal State and/or regional supervisor * Assist the BSR representatives in establishing, developing and maintaining a portfolio of business relationships with VIP region employers and lead those that cross over multiple territories.
* Work with established list of leads to generate opportunities and develop new leads for the Business Services team.
* Monitor work flow and have a deep understanding of policy, procedures and key performance indicators by service.
* Lead the development of annual and long-term plans to position the Center of Workforce Innovations as a trusted partner and business consultant to region employers * Manage funds available to support employer training opportunities; forecast spending based on contracts in the pipeline and divide by BSR’s in respective territories to achieve performance goals.
* Accompany BSRs on employer calls to observe and model a consultative approach.
Assess skills and techniques and assist in developing action plans for skill improvement, which includes prospecting, cold calling, qualifying, needs analysis, aligning products and positioning value, proposal generation, presentation, and contract execution.
* Conduct regular team meetings and assess any skill gaps while continuously onboarding with internal and statewide resources.
_U_ _pdated: December 2023 _ * Deepen relationships with Department of Workforce Development Business Service’s leadership.
Take advantage of trainings, and become the subject matter expert of required software platforms to track activity for required input of data.
* Use company tools and products to maximize employer recruitment and retention efforts in collaboration with the Marketing, Communications and Outreach team.
* Build a cross functional team that collaborates with one another and other departments, specifically with aligning skills of Work One Clients with job opportunities with employers.
* Operate with a sense of urgency and instill in your team a passion for driving deep relationships with employers, clients and community partners.
* Document activities, employer updates, and contract status, etc.
consistently and accurately * Use computers for various applications, such as database management, scheduling, data analysis, and virtual platforms like MS Teams and Zoom.
* Manage a department budget and develop reports based on spend and performance trends * Lead employer criteria for all types of engagement for each service area for both the BSR’s and Career Advisors based on training, placement and talent development needs for work based learning and gainful employment in high demand occupations.
* Ensure that department outcomes meet WIOA performance standards * Other duties as assigned *Commitment to Servant Leadership * _Servant Leadership is a leadership approach that begins with a natural feeling of wanting to serve first.
Others are inspired, influenced, and led by this role model and choose to serve also.
Servant _ _Leadership is a way of life that every person can adopt.
Key traits include: _ * Desire to serve (help) others * Care for staff, colleagues, and customers as whole people * Commitment to listen first, with respect for diverse and different perspectives * Positive attitude in tough situations; focus on success * Self-awareness and humility * Accountability for results *Academic Credentials & Experience * * 3 years of professional level experience in consulting and sales management * bachelor’s degree required * 5 years’ experience in workforce development and career counseling preferred * Proficient in Microsoft Office and 365 suite and Google Workplace * 3 years’ experience using SaaS for Customer Relationship Management *Physical Effort and Work Environment * Work is performed in a standard office environment and in the community.
Travel to all seven counties and other agencies or a government unit is required.
Trips outside the Region and overnight trips for meetings and/or training may be required on an ‘as requested’ basis.
* Must be able to spend periods of time away from home for implementation of special * projects or attending agency-approved training * Must be able to work outside regular 8 AM – 4:30 PM schedule when required * Must be able to tour employers in varied industries (e.
g.
, manufacturing plants, professional offices, construction sites, etc.
) and wear appropriate attire and personal protective equipment to meet employer requirements * Must have a car, valid driver's license, and proof of insurance with $100,000/$300,000 liability coverage * Must have ability to effectively represent the corporation and deal with staff, participants, boards, external organizations, media representatives, and governmental entities including State of Indiana agencies *Equal Employment Opportunity * CWI is an equal employment opportunity employer for all employees and applicants, regardless of their race, religion, color, sex (including pregnancy, gender identity and sexual orientation), national origin, age, genetic information, or disability.
CWI is committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Signature Date _U_ _pdated: December 2023 _ Job Type: Full-time Pay: From $60,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday Application Question(s): * 5 years experience in workforce development and career counseling * 3 years experience using SaaS for Customer Relationship Management * 3 years of professional experience in consulting and sales management Education: * Bachelor's (Required) Work Location: In person
• Phone : NA
• Location : 2804 Boilermaker Ct, Valparaiso, IN
• Post ID: 9034410074
