Description:
Job Title: Sales Associate
FLSA Status: Non-Exempt
Department: Operations
Reports To: Store Manager
Position summary: The Sales Associate is a position that effectively and professionally interacts and builds relationships with our customers.
General Purpose: To provide our customers with total satisfaction.
To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company.
To be an ambassador of our “Living Brand” by building relationships with our customers.
Role Qualifications:
Must be at least 21 years of age.
Must pass all competency tests.
Must have at least a High School diploma or equivalent.
Reliable transportation
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Position Responsibilities:
Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
Effectively operates and maintains approved store equipment
Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, proper merchandising, safety audits, and proper use of the daily and weekly shift duties lists
Assists store manager with recruiting quality applicants
Ensures store security and safety for all customers and employees.
Promptly reports any incident
Assists Store Manager by maximizing sales and gross profit dollars by responsible and profitable marketing of merchandise and proper product availability and display
Execute merchandising plans utilizing proper merchandizing techniques to ensure products are effectively displayed and promoted in-store.
Other duties as assigned
Requirements:
Essential Skills and Experience:
Situational Awareness
Strong customer orientation
Time management, multitasking, productivity, and a sense of urgency
Excellent interpersonal and highly effective communication skills
Commitment to company mission and values
Basic mathematical & computer proficiency
Constructively deals with conflict
Adaptability, flexibility, and receptive to change
Problem analysis and resolution at functional and strategic level
Effective decision making based on sound judgment and reasoning
Ability to read, write, and understand English
Nonessential Skills and Experience:
2-4 year college degree
Previous retail experience
Reporting To This Position: No direct reports
Physical demands and work environment:
Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell.
The employee must occasionally lift and/or move up to 50 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary.
Ability to tolerate extreme temperatures for minimum of 30-minute intervals.
Exposure to cleaning solvents.
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