The Shift Leader (SL) is responsible for creating a positive member experience by providing a superior
level of customer service to Planet Fitness members, prospective members, and guests.
The SL is also
responsible for the oversight of gym operations in absence of the Club Manager (CM) and Assistant
Manager (AM) to ensure an exceptional “Judgment Free” member experience as well as a financially
successful club.
The Shift Leader (SL) will be accountable for supporting the CM and AM leading a team
of employees in a positive, motivating manner with continuous influence and assistance in employee
training and development.
Responsibilities include but not limited to:
Driving a positive culture through the commitment, communication of, and adherence to our Core
Values, and ensure an ongoing commitment to the Judgement Free Zone (JFZ).
Ensuring a consistent focus on quality communication and interactions, clean and organized clubs,
and superb customer service throughout the club.
Ensuring safety of employees, members, and club property.
Consistently and constantly demonstrate a desire to be a team player.
Promoting/maintaining consistent accountability and adherence to policies and procedures.
Handling all front desk relates activities, including:
o Answering phones in a friendly manner; assisting callers with a variety of questions.
o Checking members into the system.
o Signing up new members.
o Taking prospective members on club tours.
Cleaning tasks; bathrooms, locker rooms, Black Card area, workout area, etc.
Responding to member questions and concerns in a timely and professional manner.
Assist CM/AM with recruiting, hiring, training, and developing a high performing staff.
Ensuring repair and maintenance of both the facility and equipment to brand standards.
Assist CM/AM in tracking, achieving, and maintaining all key performance indicators (KPIs).
Elevating concerns to the AM or CM as needed.
Other duties as assigned.
Qualifications
Service-oriented and able to resolve member concerns.
Basic computer proficiency.
Upbeat and positive attitude.
Punctuality and reliability are a must.
Minimum High School Diploma or GED Equivalent and must be 18 years of age or older.
1-2 years of experience in customer service.
Initiative, leadership skills, and strong communication skills.
Great organizational, relationship building and problem-solving skills.
Ability to work a flexible schedule which may include nights, weekends, and holidays.
Willingness and aptitude to move into an AM role within one year.
Benefits
Competitive compensation packages including medical, dental and vision plans.
Medical/Life insurance/Disability/Health/wellness programs.
A strong commitment to your development and internal advancement opportunities.
401(k) savings and investment plan with employer match.
Generous paid time off and paid holidays.
Free Black Card Membership.
Free CPR certification.
Same Day Pay.
Social Responsibilities
Enable all people to enhance their lives through an affordable, high-value, non-intimidating,
judgement-free fitness environment.
We commit to connecting with each community we serve on a
grassroots level by joining our communities with local involvement of our time and financial resources.
Working Environment
This position operates in a customer facing environment in retail locations.
This position routinely uses
standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax
machines.
Physical Requirements
While performing the responsibilities of the job, the employee is regularly required to talk and hear.
The
employee is often required to sit, stand, and use their hands and fingers to handle or feel.
The employee
is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel,
crouch or crawl.
The employee must frequently lift and move up to 50 pounds and occasionally lift and
move objects up to 75 pounds.
Position Type/Expected Hours of Work
This is a full-time, non-exempt position.
This description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are required of the employee for this
position.
Duties, responsibilities, and activities may change at any time or without notice.
We are a 24/7
business operation.
EEO Statement
Impact Fitness is an Equal Opportunity Employer.
We are committed to the policy of equal employment
opportunity in recruiting, hiring, career advancement and all other employment practices.
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