We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Responsibilities:
Team Environment:
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence:
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Skills and Qualifications:
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Benefits:
Competitive Pay Rates.
Career Growth
Flexible hours.
Discounted and Free food and Beverages while working.
Medical, Dental, Vision and Prescription Drug coverage available after probationary period.
Requirements:
Must be 18 years old or older.
Must have reliable transportation to/from work.
Must be committed to working scheduled hours.
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods.
Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories.
Dunkin' has earned a No.
1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running.
The company has more than 13,100 restaurants in 41 countries worldwide.
Based in Canton, Mass.
, Dunkin' is part of the Dunkin' Brands Group, Inc.
family of companies.
Pay: $14 / hour
Job Type: fulltime
Education: No education required
Work location: On-site