Description:
Job title: Associate Manager
FLSA status: Non-Exempt
Department: Operations
Reports to: Store Manager
Position summary: The Associate Manager is a developmental position.
Candidates must demonstrate a commitment to personal development and to individual store and overall company success.
This position is designed for aspiring leaders who are eager to develop their management skills and grow within our organization.
As an Associate Manager, you will undergo a comprehensive training program to gain hands-on experience in various aspects of our store operations.
General Purpose: The Associate Manager is responsible for supporting the Store Manager in the daily operation of the store, learning all store management responsibilities and role modeling excellence in customer service.
To provide our customers with total satisfaction.
To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company.
To be an ambassador of our “Living Brand” by building relationships with our customers.
Role Qualifications:
Desire to become a Store Manager
Ability to manage a store within 6-12 months
Must be at least 21 years of age
Must have at least a High School diploma or equivalent
Reliable transportation
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Position Responsibilities:
Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
Effectively operates and maintains all approved store equipment
Ensures minimum image standards are met at all times
Assists store manager with recruiting and interviewing qualified applicants
Assists store manager in leading, motivating, inspiring, training, and coaching all employees
Ensures store security and safety for all customers and employees.
Promptly reports any incident
Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, proper merchandising, safety audits, and proper use of the daily and weekly shift duties lists
Maximizes sales and gross profit dollars by responsible and profitable marketing of merchandise and proper product availability and display
Assists with Management duties in the absence of the Store Manager (ie.
Banking/Safe Procedures, vacation coverage, etc.
)
Completion and attendance to Development Courses and Training requirements including but not limited to:
Monthly Associate Manager meetings
Monthly Living Brand University
Completion of Associate Manager Checklist
Cravin’s To Order training
ServSafe Certification
Other duties as assigned
Requirements:
Essential Skills and Experience:
Situational Awareness
Strong customer orientation
Time management; including multitasking, productivity, and a sense of urgency
Excellent interpersonal and highly effective communication skills
High performance team building and strong team player; teamwork and the ability to enhance team members’ performance.
Commitment to company mission and values
Basic mathematical & computer proficiency
Constructively deals with conflict
Adaptability, flexibility, and receptive to change
Problem analysis & resolution at both strategic & functional level
Effective decision making based on sound judgment and reasoning
Ability to read, write and understand English
Nonessential Skills and Experience:
2-4 year college degree
Previous retail experience
Reporting To This Position: No direct reports
Physical demands and work environment:
Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell.
The employee must occasionally lift and/or move up to 50 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary.
Ability to tolerate extreme temperatures for minimum of 30-minute intervals.
Exposure to cleaning solvents.
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