As an Assistant Site Operations Director, you will oversee and act as a resource for support staff, assist with the hiring of quality staff, and upholding HealthLincs policies and procedures.
This position works closely with all levels and reports to the Site Operations Director.
JOB RESPONSIBILITIES:
Remains knowledgeable of support staffs roles and responsibilities, as well as all areas of practice in order to provide continuity of services during position vacancies.
In conjunction with the Site Operations Director, updates training manuals; orients, directs and monitors front office responsibilities that support goals and objectives of the clinic.
Provides leadership, guidance, conflict resolution (employees and patients), motivation, and promotes team work of subordinates as needed.
In coordination with the Site Operations Director, interviews potential candidates and works closely with the recruiter to fulfill desired staffing needs.
Assures employees have adequate equipment, materials and supplies to complete their assigned tasks.
Maintains employees work schedules, reviews, and assures time schedules are approved for payroll within the required time allotted.
Monitors the attendance and tardy point system.
Assures all staff maintain a professional appearance and demonstrate high quality customer care.
In the absence of the Site Operations Director, assures the clinic site is maintained in a clean/sanitary, safe and orderly manner, responding promptly to crisis situations, and ensures a timely flow of patients.
Enforces HealthLincs policies and procedures as needed.
Facilitates and coordinates student interns schedule.
Adheres to and maintains quality metrics as assigned by Site Operations Director.
In conjunction with the Site Operations Director, monitors compliance with OSHA, PCMH, and HIPAA including reporting any identified violations to the Site Operations Director.
Conducts PSR meetings along with the Lead Patient Service Representative.
Serves as backup for various functions as needed.
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Performs other duties as assigned.
REQUIRED QUALIFICATIONS:
Education/Training
Associates Degree in Management or related field
Experience
At least 2-3 years supervisory experience in an outpatient setting (not required but highly preferred)
Skills/Abilities/Job Requirement
Strong organizational and time management skills
Proven ability to work well in a team environment
Ability to present a professional image at all times
Excellent written and verbal communication skills
Demonstrates ability to communicate effectively both verbally and in writing.
Knowledge of medical supplies, equipment, and/or services ordering and inventory control
Strong ability to lead, supervise and train staff
Able to handle crisis situations in a calm manner
Ability to work a flexible schedule and sometimes work outside of regular business hours
Transportation and valid drivers license
Technology Skills
Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
Basic computer skills (Microsoft Office, EHR, online sources, etc.
)
DIRECT SUPERVISION (and back up to Site Operations Director):
PSR
Medical Records
Lead PSR
Intake Coordinator
Referral Coordinator
Community Health Worker
REQUIRED TRAINING:
All assigned Relias training
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