Join our team.
Mid-West Spring and Stamping (MWS) is seeking a Customer Service Representative at our Mentone Indiana manufacturing plant.
This is a unique opportunity for the right candidate.
We’re looking for a positive, energetic, people-person who will put our Core Values into practice.
As Customer Service Representative, you will be part of the Customer Service Team.
The ideal candidate must be able to handle multiple tasks and pay close attention to detail.
Responsibilities include processing RFQ’s, orders, forms and customer requests.
Excellent interpersonal and phone skills are a must, and very good computer skills are desirable.
This position communicates and coordinates with internal departments to successfully manage customer accounts.
*About the company*
Headquartered in Mentone, Indiana, MWS is one of the most trusted wire form, metal stamping, and spring manufacturers in the industry.
Our customer base is as diverse as the products we manufacture.
We are metric-driven, supported by lean manufacturing practices.
Using state-of-the-art equipment and with an eye toward creating more value for our customers with fewer resources, we have earned long-term customer relationships across all industries.
From our beginnings in 1928 until today, we stand as problem solvers and innovators.
But, we aren’t stopping there.
We are committed to scalable growth, evolving to exceed customer expectations through daily execution.
*Are you up for the challenge?*
MWS is an equal opportunity employer.
If you have the experience and skills needed to join our Customer Service Team, we want to talk with you.
*We offer a full benefits package*
· Competitive wages
· Medical, dental, and life insurance
· Paid vacation and holidays
· 401(k)
· Profit sharing
*Key Areas of Responsibility*
· Consistently drives for results to meet organizational goals.
· Proactively builds and maintains positive working relationships with customers and coworkers
· Balance daily tasks, including RFQs, orders and timely communication with customers
· Resolve queries on order statuses
· Proactively contact customers to advise of late shipments
· Handle data entry and general clerical tasks
· The position responsibilities outlined above are in no way to be construed as all encompassing.
Other duties, responsibilities and qualifications may be required and /or assigned as necessary
*Preferred Qualifications and Experience*
· High school diploma
· Prior experience in customer service will be highly valued
· Strong analytical skills with critical attention to detail
· Excellent written and verbal communication skills
· Ability to organize, prioritize work load and complete assigned tasks accurately and in a timely manner
· Proficient in MS Office applications and general computer skills
· Proactively builds and maintains positive working relationships with customers and coworkers
· Self-starter who is an adaptable team player and capable of multi-tasking with little supervision
Job Type: Full-time
Pay: $17.
00 - $20.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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