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Posted : Monday, October 16, 2023 01:27 PM
Company Description
Louis Dreyfus Company is a leading merchant and processor of agricultural goods.
Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world.
Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.
Job Description What You’ll Do: Provide immediate resolution whenever possible and link with 2nd/3rd level support whenever required, follow-up and loop back with the customer/user.
Ensures the accurate and complete logging of required information into the company call tracking system.
Responsible for overall end-user computing and IT site services to ensure availability to all users, including installing operating systems, applications software and hardware in accordance with IT standards, policies and procedures.
Guides end-users regarding general questions and the use of hardware, software and operating system Identifies trends and continuous improvement opportunities, develops support documentation and knowledge base articles to address these most often reported problems and issues.
Notifies management of increasing trends, usual or repeated activity.
Support IT projects (hardware or software replacement, new sites,.
.
) reaching your site(s), you provide the local knowledge (vendors, maintenance, history, security, local regulations if any,.
.
) and personal service when required Organize end-users education on any new technology and training on new tools/solutions supporting users and site services.
User account management including Active Directory, Office 365/Exchange and business applications, user file access management Performs daily administrative duties, such as submitting purchase orders and placing orders with vendors, taking receipt of equipment, ad hoc projects as assigned by the Site Services management Local site contact for external service repair services (printer or workstation), external support for 3rd party applications and solutions Provide remote hands support to Infra Ops team such as replacing networking equipment, managing ports on switches and performing tests Provide remote hands and L1 support to local staff of plant control systems Asset management, receive and inventory equipment ordered and delivered Perform daily checks of IT data rooms, and critical plant IT infrastructure Experience Required Qualifications: High School Diploma Preferred: Bachelor’s degree in Computer Science or related Minimum five years of technical experience performing desktop support, including troubleshooting workstation, operating system, software applications and networking problems and repairing hardware Proficiency with current operation systems of Windows 10 or greater, Microsoft Office Suite products and Windows Active Directory, Microsoft System Center Configuration Manager (SCCM), Citrix, MS Teams, Office 365/Exchange Administration and Intune Ability to work independently in a fast-paced environment, handle multiple tasks and prioritize workload Excellent organization and attention to detail skills especially for inventory management Excellent written and interpersonal communication skills Strong customer focus[MK2] ; service oriented attitude Excellent telephone presence with organized follow-up skills Preferred Qualifications: Working knowledge of networking including switches, firewalls, wireless access points Working knowledge of mobile carriers and mobile devices Knowledge of plant operations and control systems Additional Information Working Conditions: Typical climate-controlled office environment Onsite support hours are from 8:00am – 5:00pm EST Extensions of regular working hours are occasionally necessary to complete time sensitive projects, attend training or to respond to emergencies Some travel required – International too Views computer screen for prolonged periods Lifting equipment/boxes exceeding 50 lbs when needed What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
- Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage - 401k with Company Match - Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits - Paid Time Off (PTO) and Paid Holidays - Hybrid work available (not applicable to all roles) Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA.
LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives.
We encourage people of all backgrounds to apply.
Equal employment opportunity (EEO) Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Sustainability Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us Job Reference JR0071455 Professional Areas Information Technology Function Information Technology Contract Type Permanent Years of Work Experience 0+ Start date 2023-09-22
Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world.
Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.
Job Description What You’ll Do: Provide immediate resolution whenever possible and link with 2nd/3rd level support whenever required, follow-up and loop back with the customer/user.
Ensures the accurate and complete logging of required information into the company call tracking system.
Responsible for overall end-user computing and IT site services to ensure availability to all users, including installing operating systems, applications software and hardware in accordance with IT standards, policies and procedures.
Guides end-users regarding general questions and the use of hardware, software and operating system Identifies trends and continuous improvement opportunities, develops support documentation and knowledge base articles to address these most often reported problems and issues.
Notifies management of increasing trends, usual or repeated activity.
Support IT projects (hardware or software replacement, new sites,.
.
) reaching your site(s), you provide the local knowledge (vendors, maintenance, history, security, local regulations if any,.
.
) and personal service when required Organize end-users education on any new technology and training on new tools/solutions supporting users and site services.
User account management including Active Directory, Office 365/Exchange and business applications, user file access management Performs daily administrative duties, such as submitting purchase orders and placing orders with vendors, taking receipt of equipment, ad hoc projects as assigned by the Site Services management Local site contact for external service repair services (printer or workstation), external support for 3rd party applications and solutions Provide remote hands support to Infra Ops team such as replacing networking equipment, managing ports on switches and performing tests Provide remote hands and L1 support to local staff of plant control systems Asset management, receive and inventory equipment ordered and delivered Perform daily checks of IT data rooms, and critical plant IT infrastructure Experience Required Qualifications: High School Diploma Preferred: Bachelor’s degree in Computer Science or related Minimum five years of technical experience performing desktop support, including troubleshooting workstation, operating system, software applications and networking problems and repairing hardware Proficiency with current operation systems of Windows 10 or greater, Microsoft Office Suite products and Windows Active Directory, Microsoft System Center Configuration Manager (SCCM), Citrix, MS Teams, Office 365/Exchange Administration and Intune Ability to work independently in a fast-paced environment, handle multiple tasks and prioritize workload Excellent organization and attention to detail skills especially for inventory management Excellent written and interpersonal communication skills Strong customer focus[MK2] ; service oriented attitude Excellent telephone presence with organized follow-up skills Preferred Qualifications: Working knowledge of networking including switches, firewalls, wireless access points Working knowledge of mobile carriers and mobile devices Knowledge of plant operations and control systems Additional Information Working Conditions: Typical climate-controlled office environment Onsite support hours are from 8:00am – 5:00pm EST Extensions of regular working hours are occasionally necessary to complete time sensitive projects, attend training or to respond to emergencies Some travel required – International too Views computer screen for prolonged periods Lifting equipment/boxes exceeding 50 lbs when needed What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
- Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage - 401k with Company Match - Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits - Paid Time Off (PTO) and Paid Holidays - Hybrid work available (not applicable to all roles) Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA.
LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives.
We encourage people of all backgrounds to apply.
Equal employment opportunity (EEO) Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Sustainability Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us Job Reference JR0071455 Professional Areas Information Technology Function Information Technology Contract Type Permanent Years of Work Experience 0+ Start date 2023-09-22
• Phone : NA
• Location : Claypool, IN
• Post ID: 9003906309
